A Burst Pipe Is a Plumbing Emergency — Act Fast

A burst pipe is one of the most stressful plumbing emergencies a homeowner can face. Within minutes, water can seep into walls, flooring, and foundations — causing damage that's expensive and time-consuming to repair. Knowing exactly what to do in those first 30 minutes can make an enormous difference.

Step 1: Shut Off the Water Supply Immediately

Your first priority is to stop the flow of water. Locate your home's main water shut-off valve and turn it off. In most homes, this is found:

  • Under the kitchen sink
  • In the garage near the water meter
  • In a utility cupboard or basement
  • Outside near the front of the property (stopcock)

Turn the valve clockwise until it stops. If you can't find the indoor valve, use the external stopcock in the pavement or driveway with a stopcock key.

Step 2: Turn Off the Electricity (If Water Is Near Electrics)

Water and electricity are a deadly combination. If the burst pipe is near your fuse box, electrical outlets, or any wiring, switch off the electricity at the mains immediately. Do not touch any electrical switches or appliances while standing in water.

Step 3: Open Taps to Drain the System

After shutting off the supply, open cold taps around the house to drain any remaining water from the pipes. This reduces pressure and minimises further leakage from the damaged section.

Step 4: Collect and Contain the Water

Use buckets, towels, mops, and any waterproof sheeting to contain spreading water. Move furniture, rugs, and valuables away from the affected area. The faster you act here, the less secondary damage you'll face.

Step 5: Document the Damage for Insurance

Take photos and video of the burst pipe, the damage, and any affected areas before you start cleaning up. This documentation is critical for any insurance claim you may need to make.

Step 6: Call a Same-Day Emergency Plumber

Once you've controlled the immediate situation, call a qualified emergency plumber. Look for one who offers:

  • 24/7 availability
  • Same-day or within-the-hour response times
  • Clear call-out fees quoted upfront
  • Gas Safe or relevant trade certification

Temporary Fixes While You Wait

If the burst is visible and accessible, a temporary pipe repair clamp or even waterproof tape can slow the leak. These are available at most hardware stores and are worth keeping in your home emergency kit. However, these are temporary measures only — a professional repair is always required.

What NOT to Do

  • Don't ignore small leaks — what looks minor can worsen rapidly.
  • Don't use electrical appliances in flooded areas.
  • Don't attempt a permanent repair yourself unless you're a qualified plumber.

Be Prepared Before It Happens

The best time to find your stopcock is before an emergency. Take 5 minutes today to locate it, ensure it turns freely, and let everyone in your household know where it is. Keep the number of a reliable emergency plumber saved in your phone — it's one of those numbers you'll be very glad to have when you need it.